Contact information
Contact us
A real person reads every email. We reply within 24 hours, Monday to Friday.
Include this and we answer in one go
- Your order number, if it is about an order
- The email address you used at checkout
- A photo, if something arrived damaged or looks wrong
- Your current hair colour, if you are asking about shade choice
Answers available right now
- Delivery times and costs
- Returns, cancellations and refunds
- Frequently asked questions
- How to apply RYLO
Not sure before buying?
Unsure which shade to pick, or whether RYLO suits your hair? Ask us. We would rather help you choose the right one than have you return the wrong one.
Complaints
If our first answer did not settle it, reply in the same thread and ask for your message to be reviewed. We will look at it again.